We want you to feel comfortable choosing lighting for your home. If something is not right with your purchase, contact us so we can help you find the next step.
This policy applies to orders placed at uououow.com. UOUOUOW is operated by Shenzhen Daxinyi Technology Co., Ltd.
Our 180-Day Return Period
You can request a return for an eligible product within 180 calendar days of its confirmed delivery date. Email us within that period with your order details to begin the process.
This return period is separate from, and does not replace, any mandatory rights you have under applicable consumer law.
Starting a Return
Contact service@uououow.com with your order number, checkout email, the item you wish to return and a brief explanation. For a damaged or faulty item, please include photographs or a short video where practical.
Our team will review your request and provide the appropriate instructions, including the return destination. Please contact us before posting your parcel so it reaches the correct facility.
Condition of Change-of-Mind Returns
If you are returning an item because you changed your mind, it should be clean, complete and in its original condition, with its accessories, cables, components and instructions.
Please retain the original packaging where reasonably possible. You can inspect the product to understand its appearance and function. Handling beyond reasonable inspection that reduces its value can affect the refund where permitted by law.
Lighting Products and Safe Handling
Follow the instructions supplied with your light when checking or using it. Do not dismantle electrical components, modify wiring or attempt repairs yourself.
Damage caused by unsuitable power supplies, incorrect installation, unauthorized modifications or use outside the product’s stated conditions is not covered as a manufacturing fault. This does not affect rights relating to an existing defect or other protections provided by law.
If a lamp appears unsafe or has damaged electrical parts, stop using it and contact us.
Items With Return Restrictions
Custom-made or personalized products and gift cards are excluded from our voluntary change-of-mind return policy unless otherwise stated or required by law.
Any additional product-specific restriction will be disclosed before purchase. Such restrictions do not remove rights concerning faulty, damaged, incorrect or misdescribed goods.
Where to Send Your Return
The address on your delivery parcel and our registered business address are not automatically return addresses.
Use the destination provided for your specific return. Sending a parcel elsewhere can delay identification and processing. If you have already posted it to another address, contact us with the tracking details so we can review the situation.
Return Delivery Costs
For a change-of-mind return, you are responsible for return postage unless we agree otherwise or applicable law requires a different arrangement.
If we confirm that an item arrived faulty, damaged, incorrect or incomplete, we will arrange an appropriate remedy and cover necessary return delivery costs where applicable. Contact us before purchasing postage for such a claim.
When arranging your own return, use suitable protective packaging and a tracked service. Keep the receipt and tracking number until the matter is resolved.
Damage or Faults on Arrival
Please tell us as soon as reasonably possible if your light arrives broken, damaged or fails to operate as described.
Provide your order number, an explanation of the issue and available photographs of the product and packaging. Keep the item, accessories and packaging while we review the claim. If obtaining a photograph or video would be unsafe, contact us for another way to assess it.
Depending on the issue and your applicable rights, a resolution can include replacement parts, a replacement product, a repair where appropriate or a refund. A partial refund will be offered only where appropriate and agreed with you.
Incorrect Items or Missing Parts
If you receive the wrong design, variation or an incomplete product, contact us with your order number and details of what arrived.
Some orders travel in separate packages, so check your dispatch information for additional shipments. We will review the order and explain how we will resolve any confirmed error or missing component.
Differences From the Product Description
Contact us if you believe an item differs materially from the description provided when you ordered.
Subtle differences caused by screen settings, photography or natural material patterns do not automatically indicate a fault. We will assess your concern against the actual product description, specifications and applicable consumer rights.
Return Inspection and Refund Timing
Once your return reaches the designated facility, we will check its condition and contents. We will let you know whether the refund is approved and explain any issue affecting the amount.
Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Your bank or payment provider can take additional time to display the funds.
If you have not received an expected refund, contact us with your order number so we can check its status.
How Refund Amounts Are Calculated
A standard approved return covers the eligible amount paid for the returned product, taking account of any discount applied to it.
Original delivery charges are generally not refunded for voluntary change-of-mind returns, except where required by law or otherwise agreed. Where permitted, a deduction can apply for a reduction in value caused by excessive handling, customer-caused damage or missing parts. We will explain any proposed deduction.
For verified faults, incorrect goods or other qualifying problems, refunds and delivery-cost reimbursement will be handled according to the circumstances and applicable law.
Exchanging a Product
Contact us if you would prefer a different item or variation. Exchanges depend on availability.
In some cases, we will recommend returning the eligible item for a refund and placing a separate order. If your request concerns a fault or fulfillment error, speak with us first so you do not unnecessarily purchase a replacement.
Canceling or Updating an Order
Email us promptly if you need to cancel a purchase or correct a product choice, quantity or delivery detail.
We will check whether fulfillment can still be stopped or updated. Changes cannot be guaranteed once packing or dispatch is underway. If cancellation is no longer possible, we will explain the available return options without affecting any applicable statutory cancellation rights.
Undeliverable or Refused Parcels
If a parcel is returned because of an incorrect address, missed collection or refused delivery, contact us to discuss a refund or reshipment.
Any reasonable additional delivery charges will be explained before reshipment or, where legally permitted, before a deduction is made. Refusing delivery does not by itself notify us of a cancellation, so please contact us directly.
Returns Lost in Transit
If tracking shows that a customer-arranged return has not arrived, contact the carrier and let us know. We will review the shipment information and any available proof of posting.
Responsibility for loss and the evidence required for a refund will be determined according to the shipping arrangement and applicable law.
Your Consumer Rights
Nothing in this policy excludes or restricts rights that cannot legally be waived. These can include statutory cancellation rights and remedies for faulty, unsafe or misdescribed products.
Where applicable law gives you greater protection than our voluntary policy, that protection continues to apply.
Contact Us
Email: service@uououow.com
Phone: 00852-6841347
Website: uououow.com
Company: Shenzhen Daxinyi Technology Co., Ltd.
Registered address: 7/F, No. 197, Shiyan New Village, Langxin Community, Shiyan Subdistrict, Bao’an District, Shenzhen, China
Please include your order number and checkout email when requesting assistance. Do not send a return to the registered address unless our team specifically directs you there.